Returns & Price Adjustments

If you receive an incorrect or damaged product, please email [email protected] within 14 days and include your order number along with a clear photo of the item. We will arrange a replacement or issue a refund for the affected product.

Our handmade ceramic pieces may have slight differences in color, design, or pattern due to their artisanal production process. These natural variations are part of each item’s character and should not be considered flaws.

Eligible items that remain unused and are returned in their original packaging may be sent back within 14 days. For returns made due to a change of preference, the customer is responsible for return shipping costs, except when the error was caused by us.